![]() You are KPI driven and know how to motivate your team to deliver VIP support experiences and go beyond expectations. You are obsessed with delivering the best support experience to your users as you believe support can be a key element in a company's growth. You will work on a technical and complex product, available on multiple platforms and browsers for both B2C and B2B segments, and your goal will be to ensure that your team is delivering a first class support experience to all Dashlane users. You have an entrepreneurial style and look for big challenges. Reporting to the Operations Director, this role will include management of a team of Customer Support Specialists and a Team Lead in distributed locations dedicated to providing assistance to Dashlane users and to providing amazing customer experience. Dashlane has empowered over 14 million users in 180 countries to dash across the internet without compromising on security. ![]() ![]() Our team in Paris, New York, and Lisbon is united by our passion for improving the digital experience and the belief that with the right tools, we can help everyone realize the promise of the internet. Dashlane works across every operating system, device, and browser, opening the walled gardens that normally inhibit our digital experience. Log in instantly, fly through forms, and breeze through checkouts on every device you own. At times like this, we're even more committed to providing you support and flexibility while you interview and onboard for your new job.Īre you passionate about delivering first-class support and amazing customer experiences? Do you have proven experience leading international support teams in a very dynamic environment? Do you love challenges and solving complex issues? If so, we have a career opportunity for you as a Customer Support & Service Manager at Dashlane.ĭashlane is a mobile and desktop app that gives you a shortcut for everything you do online. Due to the ongoing public health crisis, our interview and onboarding processes will remain fully remote until further notice. We continue to hire passionate people to join our mission of fixing the UX of the internet.
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